What are Tickets?

Stockwell Tickets are direct messages from us to customers. These include tasks like:

• Informing customer's when items they requested are now stocked in their stores.
• Preempting an error we made, correcting the issue, and notifying a customer of our mistake.
• Warning email to the customer (i.e., eating an item and then placing back into the store - safety and sanitary issue).
• Customers are notifying us and requesting an item be removed from their Stockwell store.
• Payables: When we are unable to charge a customers card for their most recent purchase.
• Undeliverable install reminders to clients.

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What is On-Call?

• Lots of technology companies, particularly software companies, have something called an "on-call team". Their job is to keep the company's technology running. So if Amazon's website goes down, there is almost certainly an on-call engineer who will immediately try and fix it, even at 3 AM.
• Stockwell has an on-call team; to keep our stores, app and internal tools working as best we can.